FAQ

Below you find a list of frequently asked questions and answers for a few common topics. If you cannot find the answer to your question, please feel free to reach out via our contact form.

PAYMENT & ACCOUNT RELATED

I can’t login to my account

Navigating to products.theoceancleanup.com, you may have been redirected to the EU region website, pending your location. It might be that you created an account for the EU website, but are logging in from the US website, or vice versa.

Please check your order number in your payment receipt, and you will see the prefix #EU or #US to help you determine for what region you created an account. Then you can try to login for the US region or the EU region.
I forgot my password

If you forgot your password, you can reset it here. You should receive an email with instructions for resetting your password. Please be sure to check your spam folder just in case – there is a possibility it may end up there.

If you still are unable to reset your password or do not receive your email in the next hour, please let us know via the contact form and a member of our team will get back to you as soon as possible.

I did not receive an email to activate my account

Please be sure to check your spam folder just in case – there is a possibility it may end up there. If the site is really busy, it might take a bit of time to arrive.

If you still are unable to set-up your account or do not receive your email in the next hour, please let us know via the contact form and a member of our team will get back to you as soon as possible.

I have an issue with my payment

There is not a single answer to this, as we will have to better understand your specific issue. Please send us an email via the contact form, describing your issue and providing your details, and a member of our team will get back to you as soon as possible.

Why is the price in Dollars or Euros only?

We accept donations in Euro and US Dollar amounts. The donations form on our product page provides these currencies only and your payment will be converted automatically by the payment provider if your account is in another currency. To know the exact rate, please contact your bank / payment provider.

We will try to facilitate donations in other currencies in the future.

Can I pay in instalments?

It is great to hear you are considering to give a donation to join the plastic journey. Unfortunately, our payment system is not setup to receive payment instalments.

If now is not the best time for you to pay the amount in full, you can join the plastic journey all the way through out.

I want to change the details associated to my donation and/or account

We can assist in making changes to your personal details. Please send us an email via the contact form, providing the details to change, and a member of our team will get back to you as soon as possible.

What methods of payment do you accept?

We currently accept the following payment methods: credit card, Apple Pay, Google Pay, PayPal (US only), iDEAL (EU only).

PRODUCT RELATED

Will the collected plastic be used in your products?

We have embarked on a journey to repurpose the plastic bringing it from pollution to product, and we still need to assess the amount and quality of the plastic catch.

While we cannot yet confirm the quality of the plastic, we cannot also confirm all plastic will be used in this particular product. However, we do aim to be a ‘zero waste operation’ in the future. We want to avoid making a product that may be more likely to end back up in the ocean!

What will the product be?

We are currently on a journey to repurpose the plastic from the Great Pacific Garbage Patch, and give it a new life.

We have done research on the plastic we collected during our 2015 Mega Expedition, but this will be the first time to recycle our collected plastic and turn it into a product.

We will start with sorting and cleaning the plastic. This will give us insight into the amount and quality of the plastic. We do have some ideas about what we would like to make, but only after this assessment we can confirm what type of application is feasible.

We aim to make products that contain 100% plastic from the Great Pacific Garbage patch, with 100% of the proceeds going towards continuing our cleanup efforts.

Is the product 100% made of plastic coming from the GPGP?

Our aim is to make our products 100% from the plastic we collected in the Great Pacific Garbage Patch – however we still have some analysis to do. As this will be the first time we recycle our collected ocean plastic into a product, we will need to sort, clean and determine the amount and quality of the plastic. We do have some ideas about what we would like to make, but only after this assessment we can confirm what type of applications are feasible.

Will I be able to get the product for sure?
The supporters who donated via products.theoceancleanup.com from December 12th, 2019 until the launch, will get early access to obtain the first products ever made of verified plastic from the Great Pacific Garbage Patch, which, if we succeed, we aim to launch in September 2020. After the first access period ends, we will open up the opportunity to get the product to additional supporters.

We will be able to better estimate the limited quantity of products that are available, once we know exactly how much of the material we can use for the product. So stay tuned!

When will you announce what the product is?

As this is a completely new journey for all, including us, we aim to announce the product towards the end of the plastic journey. This is because we need to go through each step in the process and assess feasibility prior to confirming what the product will be. If we are successful in this journey, we expect to announce this in September 2020. Those who took ocean cleaning into their own hands will have early access to get the product, which, if we succeed, we aim to launch in September 2020.

Even though September 2020 seems quite far away, we have a lot of work to do! We want to make each step we take in this journey transparent and therefore will share the story of each step along the way, such as recycling and creating the material for the product, etc.

When will I receive the product?

If we manage to successfully create products from our plastic catch, we aim for the product to be revealed in September 2020. Those who took ocean cleaning into their own hands, will then have the first opportunity to get the product. Depending on how the plastic journey progresses, and on your country of residence, we aim to get the products delivered to your home before the end of 2020.

Even though September 2020 seems quite far away, we have a lot of work to do! We want to make each step we take in this journey as transparent as possible and therefore will share the story of each step along the way, such as recycling and creating the material for the product, etc.

What will happen in the meantime while I wait for the product to be announced?

Even though September 2020 seems quite far away, we have a lot of work to do! We want to make each step we take in this journey transparent and therefore will share the story of each step along the way, such as recycling and creating the material for the product, etc. We hope you get on board for the plastic journey, so we can experience the ups and downs of each moment together with front row seats to exclusive video episodes.

How many products are available?

In September 2020, we expect to have turned the recycled material into a product. Because the number of products is completely dependent on the recycling and manufacturing steps of the plastic journey, we will only be able to unveil how many products we will have available at the very end of the plastic journey.

What will be the price of the product?

When we unveil the product in September 2020, we will define the final minimum donation amount to obtain a product.

Due to the challenges and uncertainty of the plastic journey, the product, quantity, shipment date and final minimum donation will be confirmed at our anticipated launch in September 2020, if we succeed. Your USD 50 or EUR 50 donation can be applied to the final minimum donation to receive a product as explained in the Donation Terms and Conditions for the plastic journey.

When will I need to pay the rest of the amount?

Due to the challenges and uncertainty of the plastic journey, what the product will be, the time of the payment, as well as the shipment date and final amount, will be confirmed at our anticipated launch in September 2020.

We will ask for a second payment. This total amount will be made up of two parts: the first to cover the production costs of the product, and the second as a donation to support the mission of ridding the world’s oceans of plastic.

What countries will you ship to?

We have chosen our current shipment region to be North America and the EU + Norway, Switzerland, Monaco, Liechtenstein, Andorra and Iceland.

The plastic catch comes from the Great Pacific Garbage Patch, and we are processing it further in Europe. For now, we don’t want to further stretch the area of transportation. Also, the catch is obviously limited, and therefore we want to make the products available in regions where most of our current supporters are.

If you do not live in the countries we ship to, our suggestion is if you have a friend in any of the countries to ask them if you can ship it to their address. We apologize for the inconvenience, and when we have a more established way of working, we aim to include more regions and countries.

Are you planning to develop more products?

With the scaling of our ocean technology, we expect to be collecting a lot more plastic in the future. We want to continue turn this pollution into products and use the funds we raise to fund out operations. For now, we are on a journey with the (still very limited amount of) plastic we caught with System 001/B, stay tuned!

Why won't you tell us now what the product is going to be?

We have embarked on a journey to repurpose the plastic bringing it from pollution to product, and we still need to assess the amount and quality of the plastic catch. According to the samples we collected during our 2015 Mega Expedition and the “Wilson” mission in 2018,, we expect to have around 90-95% HDPE and 5-10% PP.

We will have to sort and analyze this particular plastic catch, before we can confirm an application for the material. Due to the challenges and uncertainty of the plastic journey, the product will be confirmed at our anticipated launch in September 2020.

DONATION RELATED

Why are you asking for a donation?

We are a not-for-profit – this will not change. Therefore, we must ask for a donation to ensure 100% of your payment goes back into supporting our mission of ridding the worlds’ oceans of plastic though both the development of our future systems and the repurposing of the collected plastic. We have always said we are a project, and we do not want to be the garbage men/women of the ocean forever. We want to put ourselves out of business - when the oceans are clean, we will no longer need to exist.

What is the impact of my donation?

Your donation will support The Ocean Cleanup in its mission to rid the world’s oceans of plastic.

All donations are appreciated as they will certainly help us in this crucial phase; as we are developing the next iteration of our Ocean technology (System 002), scaling up operations, deploying Interceptors globally, researching further and taking our collected ocean plastic on a journey from pollution to product. Therefore, all donations will help us in ridding the world’s oceans of plastic.

However, a donation via our product platform, gives you access to a personal page through which you can follow the plastic journey. You also get early access to the first products ever made of verified plastic from the Great Pacific Garbage Patch, aiming to launch in September 2020, if we succeed. Due to the challenges and uncertainty of this journey, the product, quantity, shipment date and final minimum donation will be confirmed at our anticipated launch. Your $50 donation can be applied to the final minimum donation to receive a product, as explained in the Donation Terms and Conditions for the plastic journey.

We want to take you on our journey to recycle the material and turn it into beautiful products, that are durable and recyclable.

What does it mean to be part of the first wave of participants?

The first 20,000 participants get early access to the first products ever made of verified plastic from the Great Pacific Garbage Patch, aiming to launch in September 2020.

If you will not have first access to buying the product when we unveil it, you still have a good chance of being able to buy it after the early-bird period ends!

Also, whilst on the Plastic Journey, we are yet to find out how much of the material we can use for the product we would like to make. So, there is a chance we may have more products than first estimated - stay tuned for the final number!

How much of my payment will go towards the mission?

100% of the product's proceeds will be re-invested to fund our operations. We are a not-for-profit – this will not change. We have always said we are a project, and we do not want to be the garbage people of the ocean forever. We want to put ourselves out of business -when the oceans are clean, we will no longer need to exist.

Is this donation paying for the product?

On December 12th 2019, we announced that we have plastic onshore. This is the start of the plastic journey to repurpose the plastic from the Great Pacific Garbage Patch from pollution to product.

This donation will help us to undertake this journey, as part of our mission of ridding the worlds’ oceans of plastic though both the development of our future systems and the repurposing of the collected plastic. It is not a payment for the product that we aim to launch, if we succeed. However, it gives you access to a personal page through which you can follow the plastic journey. You also get early access to the first products ever made of verified plastic from the Great Pacific Garbage Patch, aiming to launch in September 2020.

Due to the challenges and uncertainty of this journey, the product, quantity, shipment date and final minimum donation will be confirmed at our anticipated launch, if we succeed, Your $50 donation can be applied to the final minimum donation to receive a product, as explained in the Donation Terms and Conditions for the plastic journey.

How is this donation different from the donation on The Ocean Cleanup website?

All donations are important for the continuation of our mission, whether you donated as part of a Facebook birthday campaign, or via our website or via our product page.

All donations are appreciated as they will certainly help us in this crucial phase; as we are developing the next iteration of our Ocean technology (System 002), scaling up operations, deploying Interceptors globally, researching further and taking our collected ocean plastic on a journey from pollution to product.

Therefore, all donations will help us in ridding the world’s oceans of plastic. However, when making a donation via our product platform it is specifically linked to the Plastic Journey, which will result in launching products made of plastic from the Great Pacific Garbage Patch. It gives you access to a personal page through which you can follow the plastic journey. You also get early access to the first products ever made of verified plastic from the Great Pacific Garbage Patch, aiming to launch in September 2020. Due to the challenges and uncertainty of this journey, the product, quantity, shipment date and final minimum donation will be confirmed at our anticipated launch, if we succeed. Your $50 donation can be applied to the final minimum donation to receive a product, as explained in the Donation Terms and Conditions for the plastic journey.

MATERIAL AND PLASTIC RECYCLING

How much plastic did you catch?

The primary purpose of Mission One (System 001 and 001/B combined) has not been to collect plastic. The sixty 1m3 big bags brought onshore with the plastic we collected from the GPGP should be perceived as opportunistic by-catch of a system test that was not primarily aimed at catching plastic. The catch presented at the end of Mission One (December 2019) represents an area of approximately 14,000 soccer fields / football fields. This is just the start, and we look forward to optimizing System 002 in the future.

Can you use all of the plastic that you have caught?

We want to give the plastic collected from the ocean a new life. Our plan is to recycle the plastic and develop our own branded durable products with already selected partners. Our objective is to valorize as much of the harvest as technically and commercially possible. The first step is to analyze the catch to understand the type and quality of the plastic. Based on our findings, we will seek the optimal application and way to process the material. The goal is to have a ‘zero waste’ operation.

Whatever product we choose, we want to turn it into something that does not go back into the ocean, therefore all products will be designed to be recyclable. We trust that our supporters will do their part by taking ownership of it.

Who will you be working with to make a product?
Our plan is to recycle the plastic and develop our own branded durable products with already selected credible partners. As we move throughout the plastic journey together, we will introduce our partners as part of our story.
How are you going to prevent the plastic ending back into the oceans?

We want to give the plastic collected from the ocean a new life. Our plan is to recycle the plastic and develop our own branded durable products with already selected credible partners. Whatever product we choose, we want to turn it into something that does not go back into the ocean, therefore the products will be designed to be recyclable. We trust that our supporters will do their part by taking ownership of it and help us create new stories where plastic used to be, turning pollution into products.

Is the material safe to use?

We have not yet differentiated the various types nor quality of the plastic that we caught in the Great Pacific Garbage Patch during Mission One (System 001 & System 001/B). Some of the pieces might have been in the ocean for decades. According to the samples we collected during our Mega Expedition in 2015 and the “Wilson” mission in 2018, we expect to have around 90-95% HDPE and 5-10% PP.

During the plastic journey, in which we turn ‘pollution to products’, a key step is to conduct all required regulatory testing, linked to the application of the material. If these tests and standards are met, the material is indeed safe for us to use.

How does the DNV-GL standard work?

On December 12th, DNV-GL has announced that they are working on a new standard for traceability of abandoned plastic in the hydrosphere.

The standard is being developed based on / inspired by our plastic journey from pollution to products. As it is not ready yet, the first product that we aim to launch in September 2020, will not be certified according to the new standard. But as we have gone through each step of this journey with 3rd party verification, we will be able to verify that the origin of the products is indeed our plastic catch from the Great Pacific Garbage Patch. In the future we aim to certify our products according to the new standard.

What will be the next steps with the collected material?

The first step will be to sort, clean and determine the amount and quality of the plastic.

As this process has never been done before, we need to find credible partners in this journey, in order to make sure the product contains 100% plastic from the Great Pacific Garbage Patch. We have located a partner for recycling in Europe, so that is where the plastic is headed now. Once we have validated that they can help us with the recycling, we will let you know via the Plastic Journey updates.